Our Shipping Policy
Orders placed online will ship within 3 business days. Most orders will arrive within 6-7 business days.
For orders of medical supplies placed online, the following flat rate standard shipping and handling rates apply:
Order Size Shipping & Handling*
$0 – $99.99 $5.95
$100.00 and Over FREE
*Applies to online orders for medical supplies. For 48 contiguous states only. Excludes drop-shipped, special-ordered items and expedited or overnight shipping.
Expedited and overnight shipping is available at an additional cost. Next Day Air orders must be placed before 3:00 EST.
Please call us if you have any questions about your order or shipping time frame. Most shipments are discreetly packaged-(EXCEPTIONS MAY APPLY BY SKU)
Our Return Policy
If, for any reason, you are not completely satisfied with your purchase simply return the unopened items within 30 days for a complete merchandise refund or exchange. All returns must be in unopened resalable condition and contain the original packing material Walk Healthy will only pay return shipping costs if returned items were shipped in error.
Some non-defective products may be returned for credit or exchange. Those returns must be authorized by Walk Healthy which are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of the return authorization date..
Walk Healthy is committed to providing you with quality merchandise.
All returns must have a Return Merchandise Authorization (RMA) number before being accepted. Please call Customer Service at 1-855-813-3513 for a return authorization number and shipping instructions. Walk Healthy cannot issue credit or replace merchandise without an RMA number. Please have the following information on hand when calling customer service: customer name, invoice number, and the nature of the problem.
On all product returns, you are responsible for arranging shipment of the product back to the Walk Healthy warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
If you are returning an item that is defective or shipped in error by Walk Healthy, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.